IS THERE A JOINING FEE?
No, you don’t need to pay to join. You simply need to sign up to receive the two deliveries of wine throughout the year (two dozen wines per year).
DO I PAY FOR SHIPPING?
No, the service includes free delivery to all Australian addresses.
CAN I SKIP OR CANCEL MY ORDER?
You can put your order on hold at any time by contacting our Club Customer Service team (08) 9848 2399 or firstname.lastname@example.org. We will email you two weeks before charging your credit card and dispatching your wines to see if you would like to make any changes to your wine selection, payment details or delivery address.
CAN I EDIT MY ORDER?
Yes, you may edit your order at any time before the wine selection deadline. Simply follow this link: www.foresthillwines.com.au/Members/Club-Services and scroll to the bottom of page where your current membership will be listed under 'Current Services'. Select 'Edit Club' and make your changes, please ensure you save your changes before leaving the page.
WHEN WILL MY CREDIT CARD BE CHARGED?
A notification email will be sent two weeks prior to your wines being sent. This will allow you to change your selection, skip a delivery or cancel your order. Your credit card will be charged in February, and August prior to delivery.
HOW OFTEN ARE MY WINES DELIVERED?
Your wines are delivered two times per year, in mid February and August.
WINE CLUB DELIVERY SCHEDULE
February - Wine Selection deadline - 31 January. Deliveries commence mid February.
August - Wine Selection deadline - 31 July. Deliveries commence mid August.
WHAT IF I’M OUT WHEN MY WINE IS DELIVERED?
If you have authorised delivery instructions then Australia Post will leave your parcel in a safe place if you are not home at the time of delivery. Otherwise, your parcel will be taken to your local Australia Post Office for your collection and a calling card left.
CAN I CHOOSE DIFFERENT SELECTIONS OF WINE?
Yes, you can create your own wine selection from our current release wine collection. You may change your selection at any time. Please note wine vintage will be based on availability at time of delivery.
HOW DO I ORGANISE MY COMPLIMENTARY TASTING?
Please email email@example.com to arrange your private tasting.
WHERE CAN I FIND INFORMATION ABOUT THE WINE I RECEIVED?
You can find tasting notes and wine accolades on our website.
DO YOU SHIP OVERSEAS?
No, at this point in time we do not offer wine club shipments overseas.